Our customers have learned to expect from us the very best in service support. Whether that be from our team of highly trained Service Engineers within Nipro Medical EMEAs subsidiaries, our International Project Management Services, Training and Support or from our spare parts management team. And because we work closely together with Research and Development, Sales and Marketing, IT and Application Specialists our expertise in Medical Technology and Service Support is utilized in a variety of ways aiming for customer and service excellence.
OUR SUPPORT GUARANTEES YOUR SUCCESS.
FACT SHEET
The headquarters of Nipro MIC Technical Services is located in Hamburg, Germany, serving as the central hub for all our operations. This includes a spare parts warehouse and management systems, a training and education department, and a team of expert service engineers who provide support and training to our subsidiaries and customers. Nipro MIC Technical Services headquarters operates under stringent quality standards and is certified according to ISO 13485.
Technical services within the subsidiaries of Nipro Medical EMEA are similarly equipped with teams of experienced service engineers and team leaders who work locally to support our customers across the EMEA region. All our service personnel adhere to our quality guidelines and procedures and utilize our service software as a reporting and planning tool. Our subsidiaries are well-equipped to provide professional services at a local level.
20359 Hamburg, Germany.
Our expertise
Since the formation of Nipro MIC Technical Services, our flexibility and experience has meant that our customers receive the best results possible. Here is just a sample of what we can offer:
- Project Management
Market Launches, device installations, onsite training, support and services. - Quality Systems
CAPA process, warranty claims, spare parts management and forecasting. - Technical Service
Reactive and Planned Maintenance, Development support, Troubleshooting and Support Center. - Technical Academy
Training and Certification on Manufacturers Devices, On-site Technical and Installation Training across the EMEA region, Training performed in multiple languages. - Operational Management I Spare Part Management
Spare parts warehousing and distribution, spare parts forecasting, country stock and engineer car stock set-up and management, fully supporting supply chain and warranty procedures.
